Commitment to Quality
We are committed to providing quality services to our clients. We aim to continually improve our service delivery and involve clients and staff in this process. To view our policy on quality, please click here
Commitment to Privacy
Commitment to GDPR
Mind in Tower Hamlets and Newham is committed to protecting and respecting your privacy and personal data, in line with the General Data Protection Regulations (GDPR). For more information, please refer to our General Data Protection Policy by clicking here.
Commitment to Confidentiality
Mind in Tower Hamlets and Newham respects the right of the individual to privacy and therefore treats in confidence personal information about clients. We also work directly with several partner organisations, who provide a range of psychological therapies and support. If your overall care and treatment involves your referral being passed onto a partner organisation, then your information from your engagement with MITHN may need to be shared with the partner organisation who are also bound by professional confidentiality policies. Where this is the case, we will ensure that you are kept informed. For more information, please refer to our Confidentiality Policy And Procedure by clicking here.
We fully comply with our legal obligations as a data controller, and you can change your mind and remove consent at any time by contacting us at [email protected].
If you would like to access of our policies, please contact us.
Should you wish to make a complaint please do take some time to talk to a staff member. If they do not manage to resolve the issue we have a complaints procedure. We are keen to look at any failings of our service to ensure that we are continually striving to meet clients needs. Please see our complaints leaflet below for further information.
Mind in Tower Hamlets and Newham are committed to protecting your personal information and making every effort to ensure that your personal information is processed in a fair, open and transparent manner.
We are a “data controller” for the purposes of the Data Protection Act and (from 25 May 2018) the EU General Data Protection Regulation 2016/679 (“Data Protection Law”). This means that we are responsible for, and control the processing of, your personal information.
For further information about our privacy practices, please contact our Data Protection Officer by:
Writing to: Mind in Tower Hamlets and Newham, Open House, 13 Whitethorn St, London E3 4DA
Calling us on: 020 7501 1081
Emailing to: [email protected]