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Commitment to Quality

We are committed to providing quality services to our clients. We aim to continually improve our service delivery and involve clients and staff in this process. To view our policy on quality, please click here

Commitment to Privacy

We take your privacy very seriously and only use your personal information to provide the services you have requested from us. Please click here to view our Privacy Policy. This explains when and why we collect personal information, how we use it and how we store it.

Commitment to GDPR

Mind in Tower Hamlets and Newham is committed to protecting and respecting your privacy and personal data, in line with the General Data Protection Regulations (GDPR). For more information, please refer to our General Data Protection Policy by clicking here.

We fully comply with our legal obligations as a data controller, and you can change your mind and remove consent at any time by contacting us at [email protected].

If you would like to access of our policies, please contact us.


Should you wish to make a complaint please do take some time to talk to a staff member. If they do not manage to resolve the issue we have a complaints procedure. We are keen to look at any failings of our service to ensure that we are continually striving to meet clients needs. Please see our complaints leaflet below for further information.

Complaints Leaflet



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