Project Admin Assistant Volunteer - Newham Bereavement Service

Job Title: Project Administrative Assistant

Location: 655 Barking Road, London E13 9EX

Hours: To be agreed. Current requirement is 16 hours preferably Wednesday and Friday at Newham Bereavement Service.

To see the full job description click here

Overall purpose of the post

Newham Bereavement Service:

  • Take new referrals over the phone and ensure they are passed on to the Service Coordinator
  • Take messages for the service staff and pass on as appropriate
  • Input client information into the appropriate database(s)
  • Contact referral clients by phone and arrange assessment appointments
  • Record the appointments in the coordinator’s diary, and confirm client appointments by email or letter
  • Input data into spreadsheet(s) as required
  • Photocopy client forms as required
  • Prepare assessment packs
  • Carry out surveys as required by the SLA
  • Manage the reception area and visitors to the bereavement service

General duties:

  • Attend service meetings as required
  • To participate in training, E-Learning courses, seminars and conferences as agreed and required
  • To abide by and promote Mind in Tower Hamlets and Newham’s policy and procedures

Duties required of all employees:

  • Undertake the induction programme as devised and assist in the induction of new staff, if requested to do so
  • Attend supervision sessions as required
  • Attend and participate in staff meetings, team meetings, appraisals, training and other meetings as required
  • Undertake all duties in accordance with Mind in Tower Hamlets and Newham’s policies with particular reference to the Equal Opportunities and Health and Safety policies to maximize the safety of clients and staff
  • Undertaking other duties and accepting special responsibilities to maintain or enhance the services delivered by Mind in Tower Hamlets and Newham
  • Effectively manage any petty cash or financial issues within the finance procedures laid down
  • To carry out other duties consistent with the post



This job will be reviewed periodically in line with the organisation’s Business Plan.  Mind in Tower Hamlets and Newham aim to reach agreement on changes, but if agreement is not possible, Mind in Tower Hamlets and Newham reserves the right to change the job description



  • Our Work
    Take a look at the work we are doing in the local area
  • Donations
    Support our work and make a difference
  • Vacancies
    Find out about opportunities to join our team
  • Reviews
    We want to hear about your experience